Frequently asked questions
How we price, schedule, permit and stand behind our work, in one place. Questions about a specific job are answered on its own service page.
Getting started
How do I get started?
Request a free consultation online or call us at (720) 581-7072. We walk the space with you, listen to what you want and measure everything, then send a written proposal.
Is the consultation really free?
Yes. We walk the space with you, listen to what you want and measure everything, and the consultation costs nothing.
What areas do you serve?
Denver and the surrounding area.
Do you work on homes and commercial buildings?
Both. We build and remodel homes, from custom homes to kitchens and bathrooms, and commercial spaces, from new construction and remodeling to facilities maintenance.
Can you design it and then build it?
Yes. The same team that draws your plans builds them, so the design you approve is the one that gets built, and questions on site are answered by the people who drew it. See Design.
Pricing & payments
How much will my project cost?
It depends on the size of the space, what changes and the materials you choose. After a free site visit we give you a written, line-by-line proposal with the price, schedule and payment milestones, so you know the cost before any work starts.
How do payments work?
Payments are tied to finished milestones listed in your proposal, so you’re never far ahead of the work.
What happens if you find a problem behind the walls?
We stop, show you what we found and write it up as a change order before any extra work begins. No surprise bills and no verbal add-ons, and any allowance you don’t use is credited back to you.
What if I want to change something after we start?
Any change is agreed in writing first, with its cost and effect on the schedule, before the work is done.
Permits & licensed trades
Do you handle permits, plumbing and electrical?
Plumbing and electrical work is done by licensed tradespeople. We’ll tell you during the consultation whether your project needs a permit, and your proposal shows how permits are handled.
Who does the electrical, plumbing and HVAC work?
Licensed tradespeople. Electrical work is done by licensed electricians and plumbing by licensed plumbers.
Warranty & quality
What warranty do you offer?
A 1-year workmanship warranty: for one year from completion, we repair at no cost any defect caused by our installation, including leaks from shower waterproofing we installed. Manufacturer warranties on the products we install pass through to you.
How do you make sure a tile shower won’t leak?
Every shower gets one complete manufacturer waterproofing system: pan, membrane, seams, corners and drain from the same maker, installed to their instructions. Before any tile goes on, we flood-test the shower for 24–72 hours and give you dated photos of the test. See Shower Remodels.
What materials do you use?
Locally sourced wherever we can, like Front Range granite, locally milled timber and beetle-kill pine, plus trusted brands for what goes behind the walls and on them. See Sustainability.
Working with us
Do you work in condos and HOA buildings?
Yes. We follow your HOA’s rules for work hours and common areas, protect floors and hallways, and clean up every day. For upper-floor units we can install acoustic underlayment to cut noise to the unit below.
Can you work around our business hours?
Yes. Commercial work is planned around your operations, and the schedule is set out in your written proposal before any work begins.
Is there a charge for a service call?
For repairs and service calls, we’ll tell you about any charges when you book, before anyone comes out. Planned projects and maintenance agreements start with a walkthrough and a written proposal before any work begins.
Do you offer ongoing maintenance?
Yes. Facilities maintenance covers commercial properties from preventive maintenance to emergency repairs: electrical, plumbing, HVAC, roofs and building repairs. See Facilities Maintenance.
Can I see my project’s progress?
Yes. Clients get a private client portal to see their project’s progress.
Still have questions?
Ask us during a free consultation. We’ll walk the space with you and answer everything before you decide.